Job Title: Account Executive
Department: Client Service Unit ( Operation)
Reports to: Operations Manager
Employment status: Full time
Job level: Junior
Job Purpose
He/She is responsible for building relationships with new clients and managing relationships with existing ones, planning and coordinating account activity, generating sales opportunities, and reporting status of accounts on a regular basis, identifying gaps and growth potential, and exploring untapped opportunities
Job Description:
- Build and maintain lasting relationships with clients and partners by understanding their focus and anticipating their needs
- Coordinate internal and external resources to expedite workflow
- Follow up with clients regularly to ensure needs are being met and to identify opportunities
- Maintain a database of clients, prospects, partners
- Provide professional after-sales support to maximize customer loyalty
- Remain in regular contact with your clients to understand and meet their needs
- Respond to complaints and resolve issues to the customer’s satisfaction and to maintain the company’s reputation
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives
- Identify and grow opportunities within territory and collaborate with sales teams to ensure growth attainment
- Assist with high severity requests or issue escalations as needed Using contacts to generate new business
- Manage a portfolio of accounts to achieve long-term success
- Provide professional after-sales support to maximize customer loyalty
- Respond to complaints and resolve issues to the customer’s satisfaction and to maintain the company’s reputation
- Negotiate agreements and keep records of sales and data
- Generate new business for our clients using existing and potential customer networks
- Developing sales strategies and setting quotas
- Closing the leads generated by the Business development team
- Managing the entire sales cycle after meeting with a potential client to secure a deal
- Monitor the work progress of Business Development Specialists assigned to his accounts
- Suggesting innovative ways to increase sales and enhance clients’ experience.
- Negotiate agreements and keep records of sales and data
Performance Indicators
- Retention Rate: Percentage of expiring contract renewals vs drop offs (for subscription business models)
- Customer Satisfaction Rate: How satisfied customers are with your product or service (you can use client surveys to track this metric)
- Time to Resolution: How long it took to resolve customer support tickets
- Support Calls: Number of calls made in response to requests for support
- Employee Satisfaction: measured with internal surveys and interviews with a handful of qualifying questions to understand what makes them happy or unhappy.
- Number of New Closed Deals: How many qualified leads result in closing a deal
Specifications (Qualifications, Experience)
- Bachelor’s degree in Business Administration, Marketing, or a related field
- 1-2 years Working experience as a Sales Account Executive, or a similar role in the Sales industry
- Excellent negotiation and analytical skills
- Outstanding interpersonal and organizational skills
- Knowledge and experience of using Customer Relationship Management (CRM) software
- Extensive understanding of sales performance metrics
- Ability to prioritize and manage multiple tasks
- Fluent command of English language
Work Conditions
- Working hours: from Sunday to Thursday from 8:30 am to 5 pm
- Location: Downtown – Cairo
Salary, Benefits and Compensation
Salary: According to job grade and annual increase.
Compensations:
- Quarterly Bonus
- Mobile allowance
- Laptop allowance
Benefits: Social Insurance
